Troubleshooting
 

Have a question?
For help with the most frequently encountered problems with Zone games, visit Microsoft Personal Support Center . If you have a question that isn't covered in the Zone FAQ, then choose Search Support where you can find answers to thousands of questions about Microsoft software, including the Zone.

Have a billing question?
Most games on the Zone are free. For help with billing for premium, subscription-only games, visit the Zone Billing FAQ.

Having problems connecting to the Zone?
If you're having problems connecting to the Zone or getting disconnected from a game, or any related issues, read the Connecting to the Zone FAQ . It contains information and directions on how to troubleshoot connection problems to the Zone.